Refund policy

Returns (EU Customers)

We offer returns within 14 days of delivery in accordance with EU consumer protection regulations.

To be eligible for a return, items must be unused, unworn, and in the same condition as received.

Non-EU Customers (International)

For customers located outside the European Union, returns and refunds are accepted only in the following cases:

 ● The order did not arrive.

 ● The product arrived damaged.

 ● You received the wrong product or the wrong size.

For the situations listed above, our primary resolution will be a free replacement. If a replacement cannot reasonably be provided, we may issue a refund at our discretion.

Returns or refunds are not accepted for incorrect size selection, change of mind, or any reason not related to an error on our part or damage during transit.

Any issues with orders from outside the European Union must be reported within 14 days of the delivery date, or within 14 days after the expected delivery date in the case of a missing order.

To help us resolve your request as quickly as possible, please include your order number, a description of the issue, and any relevant photos when contacting our support team.

Return Process

To start a return, please contact us at starboycouture@gmail.com with your order number.

If your return is approved, we will provide return instructions and the return address.

Returns must be shipped to the provided return address. Returns sent without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs in all cases, except when the item is defective, damaged, or if a wrong item was sent due to a fulfillment error on our side (for example: incorrect product or size shipped by us).

This does not apply to cases such as ordering the wrong size, change of mind, or preference-related returns.

Shipping Costs (Original Order)

Shipping costs from the original order are non-refundable.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status.

If approved, refunds will be processed to the original payment method within 10 business days.

Refunds will only be issued for returned items that meet the eligibility conditions stated above.

Damaged, Defective or Incorrect Items

We will cover return shipping costs only if the item received is defective, damaged, or if you received the wrong product due to a fulfillment error on our side (for example: wrong item or incorrect size sent by us).

This does not include cases such as ordering the wrong size, change of mind, or preference-related returns.

Customers are responsible for selecting the correct size before placing an order. Please carefully review the size guide before completing your purchase.

We do not offer free replacements or exchanges for incorrect size selection unless the incorrect size was sent due to a fulfillment error on our part.

Important Notes

We reserve the right to refuse returns that do not meet the conditions stated in this policy.